Our goal is to give you the confidence to continue to live independently in your own home – doing things for yourself. We do this by ensuring that you know whenever you need help, it's just a button push away.

To call for help, you simply press the Personal Help Button you wear as a pendant or on a wristband. The Personal Help Button activates a small in-home communicator that automatically dials the Lifeline Response Center. Within seconds, your call will be answed by one of our caring, highly trained operators (we call them Lifeline Monitors).

You will never be asked to talk to a machine. You might be calling to tell us you have a minor problem that only requires a neighbor to stop by – or you may need an ambulance. Whatever you need, we will respond quickly. All your important information is immediately available to the Monitor answering your call, so the type of help you need is quickly determined – and we make sure you get it. We want you to make frequent check-in calls.

Press your Personal Help Button just to say hello and let us know how you're doing, or to make sure your Lifeline equipment is working properly. We recommend you contact us at least once a month. In fact, most of our incoming calls aren't emergencies. Our communicators have a highly sensitive speakerphone that lets the Monitor speak to you, even if you can't get to the phone. And, if you press your Personal Help Button but cannot speak, your Lifeline Monitor will quickly send help.

How will I beneft from the Lifeline Personal Response Service? Lifeline offers you and your loved ones peace of mind, independence, early intervention, and reassurance. Here are 10 of the most frequently asked questions we hear—and our answers:

My independence is very important to me. Would I be giving that up by subscribing to Lifeline? No. In fact, a recent clinical study proved that Lifeline users were 10 times less likely to need a long-term care facility like a nursing home than people who didn't use the Lifeline Service.

Lifeline actually helps you preserve your independence by giving you the confidence to continue to live where you want to – in your own home – enjoying a lifetime of memories.

You're always in complete control. You press your Personal Help Button when you need assistance. You tell us who you want us to call if you need help.

I'm fine on my own. Why would I want Lifeline?
Lifeline is like insurance. You may never need it, but if you do you'll be glad you have it. It's reassuring to know that if you have a sudden illness or injury, help will be on the way in a matter of minutes even if you can't move or speak.

I already have all the help I need. My neighbor checks in with me every day? Between your neighbor's visits, you're left unprotected. You could fall and be unable to get help for over 24 hours. A study published in the New England Journal of Medicine reported that people found within one hour of a fall are 5 times more likely to survive than those who remain helpless for over 72 hours.

How much does the Service cost?
It's surprisingly affordable. You don't have to buy anything or make a long-term commitment.

You pay a low, one-time installation charge and a low monthly fee for as long as you use the service. And, the monthly fee is the same, no matter how often you call, or how long you talk.

Who are the Monitors answering my call?
They're deeply caring, highly trained professionals. Their only job is to answer your call and ensure that you receive the attention you deserve and the help you need.

Is Lifeline complicated to use?
It's simpler than using a telephone. All you have to do is press your Personal Help Button. The communicator dials the Lifeline Response Center. Within seconds you're talking with a Monitor who immediately has all of your important information displayed on a screen.

What is the next step if I decide to subscribe?
It begins with your call. Knowledgeable phone representatives are waiting to discuss your special needs, and answer your questions about the Lifeline Service. Within a few days, an experienced Lifeline Home Service Representative will visit you to explain the service and demonstrate the equipment.

The Home Service Representative will also locate the best site for the communicator and install it. Our Home Service Representative won't leave until you have practiced using your Personal Help Button to call the Lifeline Response Center, and you feel comfortable using the service.

Is there a lot of equipment involved?
No. There are just 2 pieces of equipment: your Personal Help Button worn as a pendant or on a wristband, and the communicator.

	The attractive Classic Pendant™ and Slimline™ Wristband Personal Help Buttons are small, lightweight, and waterproof.
	Lifeline CarePartner™ Communicators are small and simple to use.
	Our CarePartner™ Communicator has large buttons, a high-volume speaker, and VoiceAssist™ - a friendly, reassuring voice that guides you in the use of the phone.

Do I have to be in the same room as the communicator for it to work?
No. You can be in another room, on a different floor, or even outside in your yard – your signal will still be received. Your Personal Help Button is completely waterproof (not just 'water-resistant"), so you should wear it in the shower or bath where many falls occur.

How can I be sure the Lifeline equipment is working?
Our equipment is reliable and trouble-free because we design it and manufacture it ourselves. In the unlikely event that you should have a problem that the Monitor can't correct over the phone, we will do whatever is necessary to immediately solve the problem.

We encourage you to press your Personal Help Button at least once a month just to let you know that we're there.

For additional information or to begin the ordering process, please contact us. or go to http://www.lifelinesys.com/affiliate/VNAofWNY.