Our approach to quality is unyielding: we are committed to be the best in the industry in returning people to the fullest, most functional lives they are capable of after our care.
| |
The VNA has been a leader in the effort to maximize customer satisfaction in the home health industry. We spend a great deal of time and resources measuring, analyzing, and acting upon satisfaction data, which we garner from an extensive survey process. Our results are consistently in the 95%+ satisfaction range. For our latest results, click on the appropriate survey.
Measuring Your Satisfaction
The VNA has been a leader in the effort to maximize customer satisfaction in the home health industry. Our results are consistently above national benchmarks.
Patient Quality Outcomes
Our main purpose at the VNA is to help our patients live independently in their homes, with the fullest possible function. As you can see from these charts, we see our patients sooner after discharge from the hospital and keep our patients out of the hospital at a rate that is better than New York State benchmarks.
|
|
|
|
© 2012 Visiting Nursing Association of Western New York, Inc. All rights reserved.